AI & Call Recording Disclosure

Callers are told they are speaking with an automated assistant

The CallBrixa receptionist introduces itself as an automated scheduling assistant at the start of each call. We do not design, configure, or market the agent to impersonate a human being, and account owners cannot remove the disclosure.

Recording and transcription

• Call recording and transcription are configurable per account and are not required to use the service.
• Where recording is enabled, the applicable notice is played or spoken before the conversation is recorded.
• Some U.S. states require all parties to consent to recording. It is the account owner’s responsibility to enable a configuration that is lawful in the states where their callers are located.
• If a caller objects to being recorded, the agent can continue the call without retaining a recording where the account is configured that way.

Text messages

A caller providing a phone number to book an inspection is not, by itself, consent to marketing messages. The agent asks separately before sending a transactional confirmation by SMS, and that consent covers booking-related messages only.

What the agent will not do

• It does not diagnose defects, estimate repair costs, or interpret building codes.
• It does not state that a property passed or failed, and it does not advise whether to buy.
• It does not give legal, insurance, or engineering opinions.
• It does not invent prices — it quotes only from the rules the inspector publishes.
• It does not take payment card numbers by voice.
• It does not collect lockbox or alarm codes into ordinary transcripts.

Any of these requests are handed to a human for follow-up.

Access and retention

Recordings, transcripts, and caller details are available to authorized users on the account under role-based permissions, and access is written to an audit log. To request export or deletion of call data, contact support@callbrixa.com.